Shipping Policy

General Shipping Information

We ship to US, UK, Canada and Mexico through different websites. Depending on the countries you are based in, please visit the dedicated websites to enjoy a more efficient fulfillment procedure.

Order Processing Time:

1. Business Hours:

  • We process and ship orders placed between Monday - Friday (GMT+8). Order placed on Friday night, Saturday, Sunday, major holidays and/or company closures will not be fulfilled until the following business day.
2. Fulfillment Estimate:
  • For orders without any printed items*: within 2 business days
  • For orders with any printed items*: 3 to 5 business days
*Printed items (Original Designs / Collaborations / Design Your Own / 3D Limited Edition) are only printed per order and are shipped out from Taiwan, regardless of the destination.
    3. Tracking Information:
    • Every fulfilled order will automatically receive a tracking confirmation and the link will become active in 2-3 business days (contact us if the link is still invalid after 3 business days of receiving the tracking number). The estimated shipping time starts when you receive the tracking number.

    Order Estimated Delivery Time:

    • Estimated shipping time starts from when the order is fulfilled with a tracking number given and not when the order is placed. 
    • Values shown are simply for reference and may change without prior notice. We still advise going through the checkout process to verify the final shipping fee for your order.
    Disclaimers:

    1. Pre-order and back-ordered product(s). 

    • If your order contains at least one product that is currently unavailable (caused by, but not limited to, stock issues or pre-orders), we will wait for all the products to be available before sending your order. 
    • Orders will ship out only according to the LATEST pre-order date, the estimated date at the time of order is not guaranteed. 
      2. Duties, taxes, and other charges.
      • Any possible import duties, taxes, and charges for international shipping are not included in the product price or shipping fee. Buyers are responsible for these charges. Please double check with your country's customs office to determine what these additional costs will be before purchasing. 
      • The courier will not return such a package to us until these fees are properly paid. If the package is refused or abandoned at customs, we will retain the rights to deduct it from the initial refund amount.
      3. The estimated shipping time is NOT guaranteed. 
      • It does not take into consideration any possible delays caused by the customs or any issue the shipping courier may have with the package. Please do not hesitate to contact us if you believe there is an issue with your tracking.
      4. Damages upon arrival. 
      • Please check the quality of the product(s) upon reception and contact us. For any product(s) damaged upon arrival, you MUST contact us within 7 days after arrival or the product(s) will not be considered as such.
      5. No refunds for package(s) still in transit, lost during transit or marked as delivered.
      • We will not be responsible for any packages that fall into these occasions. For international shipments, please make sure to select Express Shipping when offered if you are worried about the quality of the service from your local post office. 
      6. Package(s) returned due to incorrect shipping information or refusal. 
      • A refund (excluding the original shipping fee).
      • A reship (covering another shipping fee).