Returns & Exchanges

Only products purchased directly from official website can be returned for a refund or an exchange within 30 days of arrival.

- If your product was not purchased on our website, you should contact the seller for returns and/or exchange.

- If your product was purchased on Amazon, you should contact Amazon for returns and/or exchange.

 

Please be aware that:

 

The product must be in its original packaging including all content in perfect resalable condition. Damaged products may have the refund denied or incur a restocking fee based on the level of damage.

Return shipping costs WILL NOT be covered nor a return shipping label will be provided.

Shipping and handling charges are NON-REFUNDABLE both ways.

Design Your Own products CANNOT be returned nor exchanged. Be sure to confirm the device and/or design BEFORE confirming your order.

Replacement products CANNOT be returned for a refund.

Used Screen/Lens Protectors, and GRIP (adhesive version) products CANNOT be returned. If the packaging is opened but unused, there will be a restocking fee of at least $5 USD.

In order to return the product to us, you must Contact Us with your order number and and list out the exact product(s) being returned.

 

We strongly recommend choosing a mailing service with tracking option for the return package. If the package does not reach us safely, we are unable to issue any refund. We are not liable for lost or stolen packages during this return transit. For all international returns, we are not responsible for paying any custom fees, which may include, but are not limited to, duties, taxes and brokerage fees.

 

Once we have received your package, it will take 2-10 business days for our quality assurance team to verify the contents meet the conditions above. We will then contact you via email about the refund.